I have one employee whose fingerprint never works. Why? How should they clock in?

This a common occurrence for stores with higher number of employees.

Why Does This Occur?

This usually happens for 2 reasons:

1. The employee has tough calluses on their finger.
2. The employee has looser skin. This is more common with older employees.

How Do I Fix It?

1. You can enroll the employee’s fingerprint again and try a different finger.
2. Assign the employee a Internal Number and Password. This will allow the employee to clock in/out without having to use their fingerprint.